tag:blogger.com,1999:blog-1213637816867597284.post8046044490914054474..comments2023-04-05T03:59:10.137-07:00Comments on Health Insurance Issues with Dave: Stuck In The Middle With DaveDave Cunixhttp://www.blogger.com/profile/18356604734843290624noreply@blogger.comBlogger8125tag:blogger.com,1999:blog-1213637816867597284.post-63436060993538561262014-05-18T13:45:11.217-07:002014-05-18T13:45:11.217-07:00So, you've never paid them? Thank G-d.
Rule...So, you've never paid them? Thank G-d. <br />Rule #1: Even when you are on the phone with someone at Healthcare.gov and he/she TELLS you that they are entering notes into the system, they aren't. There are no notes. None. I have been bounced between specialists at that call center and each one has had to be told the whole story, from scratch. One person even laughed when I reference the notes the previous person supposedly had taken.<br />Your policy will lapse. If you never accessed care through HealthSpan for April or used their card, you should have nothing more than another futile attempt or two left with them. It will show as lapsed for non-payment which would be relevant if you were trying to get coverage today.<br />I would write this entire narrative and send it with your HealthSpan statement to their Cleveland office. All of the insurers know that there are serious communication problems. This is just more info for them.Dave Cunixhttps://www.blogger.com/profile/18356604734843290624noreply@blogger.comtag:blogger.com,1999:blog-1213637816867597284.post-38669228843749323592014-05-16T10:54:39.604-07:002014-05-16T10:54:39.604-07:00Hi Dave,
Just following up from my previous commen...Hi Dave,<br />Just following up from my previous comment and your response:<br />We never set up an ETF with HealthSpan, so we never paid for April. I was hoping the situation would go away, but last week we received an invoice from them (dated 24 April) for coverage during April. <br /><br />I just got off the phone with the National Frustration Number, and they said they could, theoretically, do a retroactive cancellation as I asked, BUT they had no record of our phone calls in March, so it was IMPOSSIBLE to do anything. <br /><br />I'm wonder what will happen if I just ignore this invoice. Do you think it will affect our credit, or they might take further action to collect?Anonymoushttps://www.blogger.com/profile/12551526738085970479noreply@blogger.comtag:blogger.com,1999:blog-1213637816867597284.post-76831887606047828632014-04-12T12:45:31.879-07:002014-04-12T12:45:31.879-07:00I do, but it is a little late to implement it so I...I do, but it is a little late to implement it so I hope it will at least help others who see this. On March 19th you should have cancelled the EFT at your bank. Then, when HealthSpan (former Kaiser) contacted you, you could tell them how you tried to terminate the policy the right way. They could either help you or let it lapse. In your situation, it didn't matter. Now, you are trying to get HealthSpan to return unearned premium. As per the last two posts, GOOD LUCK. You were provided the National Frustration Number - 1.800.318.2596. This is just a call center with limited capability. This is who I have been calling. I think that you should try this number, but only after you have cancelled the authorization to withdraw money from your account. Just because you have been told that the policy has been cancelled doesn't mean that money might not "accidentally" come out of your account for May.<br /><br />I wish that there was a clear cut path to simple service issues, but the law eliminated the entire process for exchange issued contracts.Dave Cunixhttps://www.blogger.com/profile/18356604734843290624noreply@blogger.comtag:blogger.com,1999:blog-1213637816867597284.post-23482773712466348032014-04-11T10:16:56.009-07:002014-04-11T10:16:56.009-07:00Hi Dave, Terry Ross here, from the Lake Erie Moose...Hi Dave, Terry Ross here, from the Lake Erie Moose Society. I am having a problem similar to the one you're describing in your post. I'm trying get a "retro termination" of a Kaiser/Healthspan health care policy that we bought through the exchange, and started on March 1st. Just days after that, my wife, who had been unemployed for two months, learned that she would be hired back with full health care benefits. She started work again on March 19th, and we tried to cancel the Kaiser plan through healthcare.gov, but the site wouldn't let us select Mach 31st as an end date, only April 30th. We started calling the 800 number to get help, and we spent 10 hours on hold over four days and never got to speak to anyone that could help. (Someone would answer, put us on hold, and three hours later we would give up and go to bed.) We decided to wait till after the enrollment deadline rush and try again in April. I finally got through to someone at the exchange yesterday who told me that my coverage was canceled as of April 30th, and I would need to talk to Kaiser to have that retroactive to April 1st. He gave me the number of someone at Kaiser who said "no problem", and put me through to someone else at Kaiser who could take care of it. <br /><br />That next person said that, actually, they couldn't do anything--I needed to talk to Healthspan in Ohio. The person at Healthspan didn't know how to help, and eventually put me through to someone called a "connector" (a third party who interfaces between the provider and the exchange). The connector, who was actually with Kaiser, said she couldn't possibly do anything, only someone from the exchange can make ANY changes. She gave me a number to call -- 800.318.2596 :-( and told me to have a nice day.<br /><br />Do you have advice?Anonymoushttps://www.blogger.com/profile/12551526738085970479noreply@blogger.comtag:blogger.com,1999:blog-1213637816867597284.post-79893235011714489592014-04-09T11:09:04.312-07:002014-04-09T11:09:04.312-07:00Also from the website:
Christy says:
April 9, 2...Also from the website:<br />Christy says: <br /> <br />April 9, 2014 at 5:47 pm (Edit) <br /> <br /><br />I have a similar problem with two different clients. One that needs a DOB corrected, and the other that has a change of address. Forget the “report a life change” area on the website…that doesn’t work for squat. I have wasted 3 DAYS trying to help both of these clients achieve what should ordinarily be a SIMPLE fix. I was told today that the authorization one client gave to me yesterday was only good for 24 hours because I am an agent (you get 2 weeks if your anything but an agent, broker, or navigator). Even with calling in that 24 hour window, they still didn’t have my info on file. I’ve been sitting here now for an hour and a half waiting to get to the dept that handles changes, and hope that MAYBE I can help at least one of these clients today.<br /><br />Our jobs are about to become the biggest pain in the butt because we cannot do anything to help our clients without jumping through all kinds of hoops.<br />Dave Cunixhttps://www.blogger.com/profile/18356604734843290624noreply@blogger.comtag:blogger.com,1999:blog-1213637816867597284.post-75282915520448540962014-04-09T08:42:27.374-07:002014-04-09T08:42:27.374-07:00From the website:
Dave Petno says:
April 9, 2...From the website:<br /><br />Dave Petno says: <br /> <br /> April 9, 2014 at 12:00 pm (Edit) <br /> <br /><br />The real nut of the issue is that the ACA sets up a system where Insurance Companies are unable to directly solve normal problems of their clients. This should have taken one phone call from the client or the agent to the insurance company, and the charges reversed. That is how it worked before Obamacare.<br /> I recently wrote about a similar experience where I sough to cancel a policy that I enrolled in via http://www.healthcare.gov. I was told by the insurance company that they could not cancel me, and that I had to go back to the web site. I have actual audio of my call with the web site where I tried to cancel. http://davepetno.com/2014/01/15/no-way-to-cancel-obamacare-coverage/<br /><br />Dave Cunixhttps://www.blogger.com/profile/18356604734843290624noreply@blogger.comtag:blogger.com,1999:blog-1213637816867597284.post-57645045275938244832014-04-08T21:44:31.260-07:002014-04-08T21:44:31.260-07:00This comment has been removed by a blog administrator.Anonymoushttps://www.blogger.com/profile/15554052097757771316noreply@blogger.comtag:blogger.com,1999:blog-1213637816867597284.post-57160008502337216502014-04-08T19:42:54.229-07:002014-04-08T19:42:54.229-07:00From the website:
David Randolph says:
April 8...From the website:<br /><br />David Randolph says: <br /> <br />April 8, 2014 at 8:26 pm (Edit) <br /> <br />And The Beat Goes On…………..and On ………and On.<br />It is no use saying, ‘We are doing our best. We have got to succeed in doing what is necessary and doing what is necessary is above these idiot’s pay grade.<br />When we take our next REQUIRED Fraud Waste and Abuse required class, Remember this<br />The best way to maximize corruption in health care is to turn it over to the government.<br /><br />Dave R.<br /><br />Dave Cunixhttps://www.blogger.com/profile/18356604734843290624noreply@blogger.com